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ITSM Suite

Mark InfoTech provides expert services in implementing the BMC Remedy Suite. BMC Remedy IT Service Management suite is a rapid application development suite by reducing complexity in the development process and makes customer support, change management and asset management integrated and efficient to manage the organization resources. With BMC, you gain business transparency, visibility and control across all of the service support in a centralized location.

  1. Single suite of products supports all your ITIL service support needs — from architecture to integration, implementation to support
  2. One architecture that includes both the leading CMDB and the leading service desk
  3. One suite of integrated applications with rapid implementation accelerated learning curve.
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Mark InfoTech provides our customers effective solutions and services in deploying business service management solutions through the extensive suite of products from BMC. Mark InfoTech approaches each project with the highest level of domain, product and technical expertise as well as industry best practice compliance. Our technical consultants facilitate the alignment of our customers goals, industry compliance standards and the automating technology that needed to execute on one cohesive roadmap.

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Mark InfoTech Level of expertise is in many areas of implementing the BMC ITSM Suite.

  • Implementation, Development and Customization of Remedy AR System and Out of the Box Applications
  • ITSM 7.x , ITSM 6.3 (Service Desk / Help Desk, Change Management, Service Level Management)
  • Configuration Management
  • BMC CMDB 2.0
  • Service Desk Express (Magic) Implementations (BMC Service Desk Suite, Desktop Automation Suite, Change Management for the SMB)
  • Custom built applications using the AR System
  • Upgrades & Migrations
  • ITIL Process Consulting and Gap Analysis based ITIL and ITSM 7.x
  • Performance Diagnostics – load testing, speed diagnostics
  • Troubleshooting & enhancements to existing Remedy systems
  • Integrations to 3rd party applications

Project Methodology

Our consultants help companies implement BMC / Remedy services that will align their IT services to the requirements of client’s business. We divide each project into modules, and adhere to a disciplined project methodology that ensures error free success.

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If you are looking for IT industry experts, data management, and product development consultant from world’s leading IT and software consultancy company in USA, get in touch with us and request for a free quote.

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Service Offerings

BMC Remedy Consulting
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Information Technology
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Contact us

Mark Infotech inc, 63 W Prospect St, East Brunswick, NJ 08816
Phone: 732-561-7005
Email: contact@markinfotech.com

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